DHS Grant Brings KPI Management to HunchLab

By Jeremy Heffner on January 31st, 2017

HunchLab is a tool to help police departments better anticipate crime risk. With better allocated resources, they can work to minimize the harm incurred by our communities. These forecasts also help resources to be better positioned to minimize response times to emergency calls. Last year, the HunchLab team was awarded a grant from the Department of Homeland Security (DHS) to build a new module for HunchLab. This new module helps first responders to monitor key performance indicators (KPIs) such as response times.

SBIR Grant Phase I

Our phase one Small Business Innovation Research (SBIR) grant from DHS funded the development of a KPI dashboard within HunchLab that could be applied to both law enforcement agencies and other first responders, such as emergency medical services (EMS) and fire departments. The objective for this prototyping grant was to develop a system that would display key performance indicators relevant to the particular agency. Does an increase in ambulance response times to trauma calls in a certain district of the city warrant attention?   Does an outlier with high time-on-scene warrant further investigation? By logging what users find useful to see in the software, it can automatically prioritize the most useful data to display and dynamically revise the display as new data arrives.

The initial prototype application can calculate several types of metrics that can support EMS and police department operations.  One type is time delta metrics: the duration between key times during an emergency response. For instance, an EMS agency may want to measure time on scene for trauma incidents, while a police department may want to measure response times to shooting incidents. Other types of metrics include: trends in event counts, mean response time, arrival times, and time on scene. The prototype application can be combined with the existing HunchLab platform and hosted simply and securely in the cloud with Amazon Web Services.

What’s Next for KPI Management

The Phase I grant provided funding for us to test the feasibility of bringing this new module to market.  Based upon what we learned, we submitted an application for the next phase of funding to turn the prototype into a full featured module.  We plan to add more metric types to the dashboard as well as make the automatic information prioritization algorithm more robust.  In the meantime, we are offering early adopters of the dashboard a discounted subscription price in exchange for feedback to help us keeping moving it forward. If you work with a first responder interested in working on KPI management with us, reach out via the HunchLab website.